July 14, 2017
Teutopolis State Bank was recently made aware of a major retailer who had information stolen from their website. As a result of this breach, roughly 20% of our debit card holders are affected. While only a small portion of card holders have seen fraudulent activity, Teutopolis State Bank is taking a proactive approach and will be reissuing new debit cards to all customers who are susceptible to this breach. Please be aware that a new card and instructions could be mailed to you in the next week.
Teutopolis State Bank will continue to monitor transactions for fraudulent activity and please note that customers have zero liability on all unauthorized Visa debit card transactions. In the meantime, you may continue to use your card as usual unless you have been notified by Teutopolis State Bank that fraudulent activity has occurred on your account.
Although this may pose a temporary inconvenience, financial security is a very important part of the banking relationship we have with our customers. If you have any questions or concerns, please contact us at (217) 857-3166.
Teutopolis State Bank
Teutopolis State Bank and Sigel Community Bank will NEVER request any confidential information from a customer by direct phone calls or emails. Confidential information includes: account numbers, social security number, PIN’s or passwords. NEVER give out confidential information unless you have personally originated a conversation in-person or over the phone and Teutopolis State Bank or Sigel Community Bank is requesting this information for the purpose of identification. NEVER give out your PIN or password to anyone, including Teutopolis State Bank Staff. Emails from what appear to be legitimate sources such as banks or the FDIC can be fraudulent.