September 19, 2014
Teutopolis State Bank is reaching out to let you know what we’re doing to help protect your account after the data breach announced by Home Depot. The breach was on credit and debit cards used at Home Depot stores between April 11 and September 7, 2014.
We will be reducing your limit on a signed purchase to $200.00 per day. Your previous limit was $1,000.00 per day. In addition to this $200.00 limit, you will still have a $200.00 daily limit on ATM withdrawals and a $200.00 daily limit on pin-based purchases. The new limits will affect only customers who used their debit cards at Home Depot stores between April 11 and September 7, 2014. We will contact you by phone if your card limits are being reduced.
Here’s what you should know:
- All your Teutopolis State Bank Visa debit cards have Zero Liability Protection. That means you’re not liable for unauthorized transactions you report to us.
- We’re using our sophisticated fraud-monitoring tools to look for abnormal spending and ATM patterns. That helps us block fraudulent transactions. At this time, we have seen no fraudulent activity attributed to the Home Depot issue on our cards.
- We are still gathering information about the Home Depot breach. There is a possibility we could issue you a new card if fraud is detected on our card base. We continue to monitor the situation and will keep you updated.
- Please monitor your account closely and let us know if you see any transaction you do not recognize.
If you have any questions, please contact our bookkeeping department at (217) 857-3166.
Hank T. Koester, President
Teutopolis State Bank
Teutopolis State Bank and Sigel Community Bank will NEVER request any confidential information from a customer by direct phone calls or emails. Confidential information includes: account numbers, social security number, PIN’s or passwords. NEVER give out confidential information unless you have personally originated a conversation in-person or over the phone and Teutopolis State Bank or Sigel Community Bank is requesting this information for the purpose of identification. NEVER give out your PIN or password to anyone, including Teutopolis State Bank Staff. Emails from legitimate sources such as banks or the FDIC can be fraudulent.